Regional Chancellor's Web Address Has Changed  –

Old Address: http://www.stpt.usf.edu/ceo/
New Address: http://www.stpt.usf.edu/chancellor/

Solution:

A redirect has been placed on the old index.htm page of each site to redirect traffic to the new site location.

You should update your links to reflect these new web site locations.

An email notice will be sent to the contributor list.

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As a contributor to the USFSP web site, you are able to change the location of important information on your web site.

Be aware that if you change a page file name hyperlinks established to that page will be broken. While the information contained on a renamed page will be accessible from within your site by internal navigation, links to it established by others will not work.

Please notify your fellow contributors of important site changes by noting them in our knowledgebase located the USFSP support site: http://www.usfsp.org/helpdesk/

Login and choose the category: “Page/Site Address Changes”.

  

Financial Aid -

Old Address: http://www.stpt.usf.edu/enrollment/finaid/

New Address: http://www.stpt.usf.edu/finaid/

Solution:

A redirect has been placed on the old index.htm page of each site to redirect traffic to the new site location.

You should update your links to reflect these new web site locations.

An email notice will be sent to the contributor list.

---------------------------

As a contributor to the USFSP web site, you are able to change the location of important information on your web site.

Be aware that if you change a page file name hyperlinks established to that page will be broken. While the information contained on a renamed page will be accessible from within your site by internal navigation, links to it established by others will not work.

Please notify your fellow contributors of important site changes by noting them in our knowledgebase located the USFSP support site: http://www.usfsp.org/helpdesk/

Login and choose the category: “Page/Site Address Changes”.

  

Method to obtain support

Issue: The campus needs a well known, automated way to document the questions and work requests (also called issues) submitted to Web Services in order to provide upgraded client services.

Solution: Web Services has implemented an automated queue and knowledge base to track questions, work requests and responses. Over time this functionality will provide an statistical basis from which to analyze services.

Each contributor will be made aware of the Helpdesk during their training session.

If you are a web site owner, author, contributor or member of the University Relations staff you are authorized to submit questions and work requests using the new Web Services queue.

(You can still use the phone and/or email express yourself, but these communications will then need to be added to the queue... slowing the process and adding to the response time.)

Take this Action - Here's how it works:

The new queue site is located at: http://www.usfsp.org/helpdesk/index.asp use this link to submit your questions and work requests.

Submit an issue in just three steps:

Step 1: Enter a short descriptive title and click next. (Example: student information request form needed)

Step 2: Review issues to see if any of them solve your problem. Then Click Submit or Cancel to move to the next screen.

Step 3: Document your issue (question or request). You can enter an example page address and describe your issue here.

That's it! your issue will be date and time stamped and you can use you new account to look up your past issues providing an easy reference tool.

Your request will be recorded and routed to Web Services for resolution. This method will document all work performed by Web Services and is the quickest way to receive service.

  

Please be advised by Jennifer Baker, Academic Affairs:

The USFSP 2005-2006 Undergraduate Academic Catalog located here: http://www.stpt.usf.edu/sacs/UGCatalogTableofContents.htm 

is now replaced by:

http://www.ugs.usf.edu/catalogs/0506/stpete.htm

The 2005-2006 USF system catalog is located here:

http://www.ugs.usf.edu/catalogs/0506/cattoc.htm

  

Please use the three letter extension .htm when saving your web pages. This will help avoid confusion and broken when citing another contributors web page.

The extension .html is not used by convention - the Macromedia Contribute default is .htm.

Please use a short, descriptive name for your .htm files.

examples:

A page containing the Enrollment Services office staff directory could be named: office_directory.htm

A page containing Poynter Library information about Nelson Poynter could be named: npoynter_info.htm

Take this Action: Check to be sure you use the three letter extension .htm when Publishing a document in Contribute. Replace any .html pages with a .htm page

Use short descriptive file names as outlined above.

  

Improved privacy for posted work E-mail addresses -

Please be aware that Gary Baker (Academic Affairs), Berrie Watson (Poynter Library) and myself are changing the code that represents email addresses to an encrypted form to try to foil email harvesting robots that comb our sites looking for email addresses. The encryption is invisible to the end user, changing the code to make an email address unreadable.

Heres an example:

Before:  
jrbooth@spadmin.usf.edu

After:
#109;ailto:jrbooth@spadmin.
usf.edu?subject=Request
 Information">Julie Booth

  

  

The web site and templates are getting more complex. I am a web editor, how do I obtain further in-service training?

  

• requests for service are completed in a timely manner (usually within 3-4 days, longer for projects)
• necessary documentation about updates, repairs and other work performed on your web site is kept current
• necessary communication of changes on your web site is transmitted to the Contributor Web Editor community